1) What delivery methods do you use?
Heavier packages are sent via UPS or DHL courier. Lighter items are sent via US Pack Logistics.
2) How long will my items take to be delivered?
If you selected our standard service (FREE on orders over $49), we aim to deliver your item within 2 working days from the date of purchase. Free delivery is a non-guaranteed service and although it usually takes 24 to 48hrs, it may take longer – Royal Mail state this can take as long as 10 working days, however we rarely experience this. If your order is over $100 then we will ship your item on the DPD Local Next Day Service FREE of charge.
If you would like to get your item even quicker, please select our Upgraded 24hr delivery service from just $4.99 on your order. This we guarantee to arrive the very next working day. Selecting the Interlink next day option will mean further communication for delivery with a 1 hour delivery slot window.
Both delivery services offer exceptional value for money, and we’re very proud of the speed of delivery our customers experience.
All orders must be made by 4pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-ups in the afternoon.
The tracking number and details to progress your order are available if you log into ‘My Account’, view ‘My Orders’, select the appropriate order and view the ‘Deliveries’ tab where the tracking details will be displayed. Alternatively simply email or call us for details specific to your parcel.
3) Do you have Customer Reward Points scheme and how does it work?
Yes we have Protein Pounds Rewards. The scheme is very easy to use and there are a number of ways you can earn Protein Pounds (click here for an overview). All you have to do is register with us online and login in when you place your orders, from there you will start to accrue Protein Pounds straight away with every order you place.
4) How do I redeem my Gift Card?
You will receive an email from Nutrition Direct® confirming the value of your gift card and your unique gift card code.
If you already have a customer account with us all you need to do is login, then copy and paste the gift card code into the box of the Gift Card page within your customer account. You can access the Gift Card page from the menu on the right hand side of your dashboard screen. The value of the gift card will be held as store credit that can be used in full or to part pay for an order(s).
If you have not set up a customer account yet, you can do this by selecting the ‘Login / Create account’ option from the Home page menu or at the footer of every page. Then just follow the steps in the above section to redeem your gift card.
Alternatively by clicking the gift code of the email the gift card page will open and allow you to redeem the code by logging into your account or creating a new account.
To spend the gift card once it has been converted to store credit you will still need to log in to your account and at the payment section select the store credit option. You can add other methods of payment if the gift card value requires additional funds.
5) What do you do about returns?
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.
Goods should be returned in original, unopened packaging. If you’ve opened it up, had a few tries and don’t like it or want something else, we obviously cannot take it back as it is then unsalable. Details of any refunds issued to you can be viewed via ‘My Account’ and ‘My Orders’.
Further details of our return’s policy, can be viewed on the Delivery and Returns page or please contact us.
6) Do you offer Trade Accounts?
Yes. If you are a trade customer and wish to set up an account with us, please contact us by phone, or email on:
7) Do you deliver to Europe?
We deliver to many European countries, full details, including our delivery rates, can be viewed on the Delivery and Returns page.
8) What supplement is right for me?
We understand how difficult it can be picking from the hundreds of items on offer, especially if you’re new to working out. To help out our customers we offer free supplement advice via email and phone – if you’re not sure what’s right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we’ll be more than happy to help you with your diet and supplement regime. We’re not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.
9) How Can I Pay for My Order?
We have two different payments methods for on site orders. We accept PayPal payments. Further details on both these methods can be found here